+359 897 967 065

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TERMS & CONDITIONS

Dear guests, for a pleasant and seamless holiday in Guest Houses Vesela Kashta we kindly ask you to strictly observe our Terms & Conditions.

I. GENERAL TERMS OF USE

When making a reservation, at the discretion of Guest House Vesela Kashta, you may be asked to pay a guarantee deposit for the reservation, prior to your arrival, at a rate of no more than 50% of the total amount of your reservation. Your deposit payment shall be made within 3 business days (unless otherwise agreed between the parties), and then your reservation will be confirmed. The remainder of the reservation sum is payable on the day of arrival.

II. CANCELLATION POLICY

You may cancel your reservation in one of the following ways:

2.1. Send an e-mail to: mladenzone@yahoo.com;

2.2. Call us on: 0897 967  065.

14 days notification from arrival date is required for a cancellation, otherwise the deposit will be charged. Modification after the 14 days cancellation period will be treated as cancellation.

Cancellation policies can vary seasonally or depending on the offer.

Amounts for preordered services are non-refundable.

Vesela Kashta Guest House reserves the right to cancel a reservation in case of force majeure or reasons beyond the owner’s authority. In these cases the owner offers another period for accommodation subject to the same conditions and prices.

III. ACCOMMODATION


1. CHECK-IN&CHECK-OUT

- Check-in: after 2 p.m.

- Check-out: by 12 a.m.

Early check-in and late check-out (by 6 p.m.) are possible upon prior mutual agreement with the owner and a charge of 10 BGN.  per hour, per house.


2. ADDITIONAL BEDS IN ROOMS

Vesela Kashta 2 allows additional accommodation for children or adults on sofa beds in each room. Adults and children age 7 and above should pay 15 BGN per person/night. Children up to 7 years old are free of charge and use additional bed. We offer 2 baby cots for free. 

3. At check-in guests shall verify their identity by submitting their personal documents. Any personal information you provide is protected pursuant to the Personal Data Protection Act and the regulatory acts regulating the protection of information and shall be processed only in association with the implementation of the established requirements of the Tourism Act. This information shall be used solely in relation to your reservation and shall not be disclosed for other purposes.

IV. PETS

Pets are not allowed in the houses. Pets are allowed only after a preliminary agreement with the owner. In such cases an additional fee of 30 BGN will be charged, which is necessary for cleaning and disinfection of the premises after your departure. Guests are in full charge of any property damage and/or personal injury arising as a result of their pets. Guests agree to indemnify and release the guest house, its owners and staff from any liability for any damages arising as a result of their pets’ actions. We reserve the right to charge to your account the cost of the damage to our house or property as well as the right to terminate your reservation if and when necessary without prior notice.

V. RIGHTS & OBLIGATIONS

Guest Houses Vesela Kashta undertakes the obligation to provide the client with the full amount of the requested and paid services.

Guest House Vesela Kashta shall not change the price paid by the client, except in exceptional circumstances where this act is economically justified.

Upon making a reservation, the client enters into a contractual relationship with guest houses Vesela Kashta and accepts the general terms and conditions of the house.

All guests of Guest Houses Vesela Kashta shall be adults according to the Bulgarian legislation (18 /eighteen/ years old). Children are only allowed if they are accompanied by their parents or other legal representatives.

Guests are obliged to be extremely attentive and circumspect throughout their stay at Guest Houses Vesela Kashta, especially those with children. Guest Houses Vesela Kashta do not bear liability for any persons under 18 years old left without supervision.

VI. LIABILITY

The owner or their representatives bear NO liability for:

- Any physical injury, disease, loss, damage, inconvenience or additional expenses incurred by guests and accompanying persons, regardless of the cause;

- Guests’ inability to stay in the house due to personal circumstances (cancellation of annual leave or holiday, loss of documents, etc.);

- Under force majeure - natural disasters (torrential rains, floods, heavy snowfalls, blizzards, hailstorms, earthquakes, landslides, etc.); blockades (on roads, borders, etc.), fire, industrial accidents; wars, etc. as well as other events beyond the authority of the owner that make guest houses Vesela Kashta dangerous or unusable.


All guest and visitors are required to adhere to adopted standards of conduct. Illegal or unethical activities such as gambling, drug use, possession or use of fireworks or dangerous goods, and possession or use of firearms and other weapons are strictly forbidden.

Guest Houses Vesela Kashta do not bear liability for lost, forgotten or stolen personal items from the property as well as for any damage caused by third parties.

Guest houses Vesela Kashta do not bear liability for any damage caused by third parties

VII. DAMAGE & LOSS

Guests shall treat the property of Vesela Kashta with due diligence.

The owner or their representative may terminate your reservation immediately in case of excessive or unacceptable loss or damage at any time of your stay without compensation or refund of the amount paid.

Any damage or loss incurred during the stay at Guest Houses Vesela Kashta is paid by the guests in full at market prices.

VIII. PRICES & CLAIMS

All prices cited on Guest Houses Vesela Kashta website as well as in e-mails and sms messages sent to clients are in BGN, VAT and tourist tax included. In some cases, prices may be subject to other offers, promotions and conditions. If you need additional information about our offers, please contact us.

Any cost incurred for extra service is not included in the price and shall be paid in the house. Any claimed but unused or partially used amount due to the guests’ actions shall not be refunded.

All complaints regarding the quality of the services paid shall be made by the client at place in written form. In case the issues have not been diligently resolved, the client shall claim that the person in charge draft a protocol. Within 3 business days after drafting the protocol, the client shall receive the formal statement of the guest house management.

IХ. PAYMENT

• Bank transfer to the following bank account:


Уникредит Булбанк

Весела Къща ЕООД

IBAN: BG53UNCR70001521247982

BIC: UNCRBGSF

Unicredit Bulbank

Vesela Kashta EOOD

IBAN: BG53UNCR70001521247982

BIC: UNCRBGSF

Х. FINAL PROVISIONS

Smoking in rooms in Guest Houses Vesela Kashta is forbidden.

In case that the guests plan to hold an event such as a wedding reception or a party that includes more people than the capacity of Guest Houses Vesela Kashta or if the guests intend to use the property for a purpose other than holiday, they are thus obliged to inform us at the time of reservation.

In cases of public order violation (noise and loud music after 11 p.m.) reported to police authorities, guests bear full responsibilities for resolving the issue. In case any sanctions, fines or other penalties provided by the Bulgarian legislation are imposed, they shall be fully covered by the guests in whose presence violations have been recorded.
Upon reservation, guests agree that they have read these Terms & Conditions, understood and accepted them without exception and that they cannot be subject to disputes.

 
Guest Houses Vesela Kashta reserve the right to change the information in the general Terms & Conditions in case of changes in the legislation regulating its business activities.